Terms of Service

These Terms of Service govern your use of the Hey Quad platform ("the Service"), operated by Quads Lab LLC ("we," "us," "Quads Lab"). By creating an account, you agree to these Terms on behalf of yourself and any organization you represent. If you do not agree, do not use the Service.

The Service provides a multi-tenant business phone platform: voice calling, SMS/MMS, voicemail, call routing, and related developer and admin tooling. We may add, modify, or remove features over time, but we will not materially degrade core functionality during an active billing period without notice.

You will not, and will not permit anyone to:

• Send unlawful, harassing, or unsolicited messages, including violations of TCPA, CAN-SPAM, or 10DLC carrier policy.
• Originate calls or messages from numbers you are not authorized to use.
• Use the platform to commit fraud, run robocalling schemes, or evade carrier registration requirements.
• Reverse-engineer the platform or attempt to bypass tenant isolation.

We may suspend or terminate accounts that violate these rules, with or without notice depending on severity.

Subscription fees are billed monthly in advance per the plan you select. Usage fees (per-minute, per-message, per-number) are billed in arrears. Late payments accrue at the lesser of 1.5%/month or the maximum permitted by law. We reserve the right to suspend service for accounts more than 30 days past due.

You retain all rights in the data you submit to the platform, including call recordings, message content, and contact lists. You grant us a limited license to process that data solely to deliver the service. Our processing is governed by our Privacy Policy.

We target 99.9% monthly uptime for the API and softphone control plane. Carrier-side voice and messaging availability depends on Telnyx and the underlying PSTN. Outages and credits, if any, are governed by the SLA addendum.

The platform is provided "as is." To the maximum extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Our aggregate liability is capped at the fees paid in the twelve months preceding the claim.

Emergency calling (E911) capabilities, where available, depend on accurate address registration and on the underlying carrier network. We are not a substitute for a traditional landline for emergency communications.

Either party may terminate the subscription on 30 days' written notice. We may terminate immediately for material breach. On termination, we will provide your data export for 30 days, after which it may be deleted.

These Terms are governed by the laws of the State of Delaware, without regard to conflict of laws principles. Disputes will be resolved in the state and federal courts located in Wilmington, Delaware.

We may update these Terms. Material changes will be posted here and communicated to organization administrators by email at least 30 days before they take effect.