What we shipped, when we shipped it.
Product changes, infrastructure improvements, and operational milestones. Updated whenever something user-visible lands.
- Feature
Text messaging is part of every seat
Send and receive texts from the same place you take calls. Every seat includes 250 texts a month, pooled across your team, and incoming texts are always free. Carrier registration — the step that stops business texts being filtered — is handled for you: $20 once and $2 a month, at carrier cost plus a small fee.
- Improvement
Phone numbers: porting, 911 addresses, and clean releases
Bringing your existing numbers over now runs end to end, including the paperwork the losing carrier checks. Each number carries its own validated 911 dispatch address, 988 and 711 dial through, and releasing a number really releases it — the 911 registration, the texting registration and the billing all stop together.
- Feature
Appointments, customer records, and a receptionist that books
A real calendar with services, availability and drag-to-move, plus email and text reminders that go out in your business hours. Customers can reschedule or cancel from a link. The AI receptionist reads your own documents to answer questions, books into that calendar, and hands a caller to a person with the context already on screen.
- Feature
The phone on your phone
iPhone and Android apps that ring like a real phone, including when the app is closed. A rebuilt softphone shared by the app, the browser, the desktop app and the Chrome extension, so calls look and behave the same everywhere, in light or dark.
- Infrastructure
A faster platform underneath
The whole backend was rebuilt for speed and lower memory use. Dashboards, reports and the console load noticeably quicker, and the call path no longer competes with console traffic for resources.
- Infrastructure
We run our own call platform now
Calls are answered, routed and bridged by software we built and operate ourselves, on our own servers, rather than by a third-party platform. Your audio stops at our machines. When something sounds wrong we fix it instead of filing a ticket with a vendor.
- Feature
Blog launch
The Hey Quad blog is live at /blog with audio narration, RSS, and tag and author pages.
- Feature
Hey Quad public launch
heyquad.com is live: business phone service with a browser softphone, drag-and-drop call flows, and desk phones that configure themselves.
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